MANAGEMENT AND SKILL-BASED TRAINING

For successful, sustainable on-the-job performance

The courses described below are typical examples of our Management and Skill-Based Training programs. We customize each course to address specific client challenges, and deliver programs in full- or half-day sessions, based on client need.

Sample programs:

Dynamic Leadership:
Developing Outstanding High Performance Teams

Rationale:
In this time of mergers, acquisitions and continuous change, it can be challenging to keep teams focused on improving their performance. Teams most successful in achieving their business goals also tend to be those with the strongest leadership—leaders who understand their people’s daily challenges and know how best to support their success. This quality—dynamic team leadership—is an acquired ability, and so fortunately one that any motivated manager can learn.

Course Description:
In this highly interactive full day session, you will:
  • Learn to use a unique performance assessment tool to identify your team’s current strengths and development needs.
  • Be introduced to the characteristics of high performing teams, and discover how to foster these within your own team.
  • Examine the key stages of team development and learn to guide your team through the challenges associated with each.
  • Identify your own leadership style using the Personal Insights Profile (DiSC), and learn to leverage it for improved team performance.
  • Develop a customized action plan to take your team to new heights.

Target Audience:
This course can be tailored to address the learning needs of new and experienced managers and team leaders at all levels of the organization—anyone who is charged with improving a team’s or group’s performance.

Course Size:
The ideal size for this course is ten to twelve participants.

 


Conflict Management:
Resolving Workplace Differences for Exceptional Results

Rationale:
In today’s complex organizations, the ability to communicate effectively is crucial to every employee’s and manager’s success. For many, the most challenging aspect of communication involves surfacing and resolving conflict—in one’s own relationships and among one’s staff. Unresolved conflict can result in everything from loss in productivity to the loss of talented people—and have a major impact on the organization’s bottom line. Fortunately, with the right tools and training, conflict can be managed efficiently and effectively—which will naturally lead to improved performance.

Course Description:
In this highly engaging full day session, you will:
  • Identify and assess the primary ways you and members of your team approach conflict in the workplace using A. Hiam’s Dealing with Conflict Instrument.
  • Gain insight and increased understanding of the challenges underlying the conflicts that you and your people face.
  • Learn a surefire process to plan and prepare for your most difficult discussions, including communication with direct reports, peers, managers and customers.
  • Be introduced to specific tools that have proven invaluable in resolving conflict situations.
  • Develop a customized action plan to achieve breakthroughs in your own and your people’s relationships back on the job.

Target Audience:
This course can be tailored to address the learning needs of new and experienced individual contributors and managers at all levels of the organization.

Course Size:
The ideal size for this course is ten to twelve participants.

 


Beyond Stress:
Achieving Peak Performance in Challenging Times

Rationale:
While workplace challenges can result in new opportunities, they also can create tremendous stress. Employees faced with the heightened need to perform can be hindered by any number of stress-related symptoms, including physical, psychological and behavioral problems (e.g., headaches, muscle tension, anxiety, diminished problem solving ability, substance abuse, abusive treatment of others, etc.). With the right tools and training, staff can learn not only to manage stress, but to perform at their highest capability, even in the most challenging of times.

Course Description:
In this highly interactive full day session, you will:
  • Be introduced to some of the most intriguing current research on stress.
  • Gain insight into the causes of stress in your own worklife, and the positive and negative roles that stress can play.
  • Learn and practice a variety of techniques proven to promote optimal performance in stressful situations through:
    • heightened focus and mental clarity
    • increased self-confidence and inner calm
    • breakthroughs in problem solving
    • greater ease in public speaking, and much more…
  • Identify when and how to use high performance techniques, and create an action plan to ensure their integration on-the-job.

Target Audience:
This course can be tailored to address the learning needs of new and experienced individual contributors and managers at all levels of the organization.

Course Size:
The ideal size for this course is ten to twelve participants.

 


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